Vendor management is a process that wastes alot of time for SMB’s. If you have ever spent time calling your internet service provider, or application support you know how many hours can be wasted because they expect you to understand what they’re talking about.
Wouldn’t it be nice to have one place to call for issues like:
- Internet Outages
- Helpdesk Services
- Server Issues
- Phone System Changes
- Copier Maintenance
- Application Support
- PDA or Smart Phone’s
- etc…
Vendor Management is that service. It gives you one place to call for all your technology issues, so you have more time to manage your business and not your vendors.